Delivery and Returns
Standard Delivery (£3.49 – Free if you spend over £25)
Standard Delivery takes 3-5 business days. We use Royal Mail so it will be delivered by your local postie!
Orders over 2kg may be delivered by a courier. Please note: Orders may take up to 5 days to be dispatched.
Next Working Day Delivery (£6.19)
Next Working Day Delivery takes 1-2 days and will be delivered by Royal Mail or courier. Deliveries are between 8am and 8pm, Monday to Saturday. Orders placed on a Saturday will be delivered on a Monday.
This excludes bank holidays.
Returns and Refund Policy
If your parcel is lost, stolen or damaged, then please get in touch with us as soon as possible at email@example.com. We handle all shipping enquiries via email only. We aim to respond to all enquiries within 3 days but please bare with us during busier times.
If there is damage to your parcel and/or the contents, then please provide photographic evidence of both the products and the box and send this to us within 14 days of receiving your parcel.
Once you have been in touch with us, we will discuss either a replacement or a refund. We reserve the right to simply issue a refund if the product value is less than the postage fee required to send the replacement. Sometimes we’re unable to offer a replacement of the exact same product; in this instance, we will offer alternative items that we do have available and in stock.