Frequently Asked Questions
HOW LONG WILL MY ORDER TAKE TO SHIP?
We aim to ship out all of our products within 3 to 5 business days. Royal Mail will then take around 2-3 days to deliver however, recently there has been some postal delays due to COVID-19 so please be aware of this before ordering.
DO YOU TEST ON ANIMALS?
Definitely NOT. We have never and will never test on animals. There are also no animal-derived ingredients in our products making it vegan-friendly too!
DO YOU OFFER RETURNS OR REFUNDS?
We cannot accept returns on bath and body products due to health regulations. We can offer refunds on products that arrive damaged however, you must send a provided photo. If your parcel is lost, stolen or damaged, then please get in touch with us as soon as possible at firstname.lastname@example.org
IS THE GLITTER YOU USE MADE FROM PLASTIC?
No! For all our bath bombs, we use bio-degradable glitter or ethically sourced/sustainable mica powder.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Our current payment methods are: VISA, VISA Debit, MasterCard, American Express, JCB, Diners. We also accept PayPal.
HOW LONG WILL MY BATH BOMBS LAST?
Bath Bombs generally have a shelf life of 6 months. Bath bombs when exposed to moisture in the air gradually start to fizz away therefore affecting the amount it fizzes when you go to use it. That is why we use a clear bio-degradable wrap for our bath bombs to prevent this from happening.
Please store your bath bombs in a cool, dark area, away from small children and pets. External use only.